Return & Refund Policy for RokDeal

Last Updated: January 1, 2026

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • You must have your order number or receipt
  • Items must be returned within 30 days of delivery

Non-returnable items:

  • Items that have been installed, used, or modified
  • Electrical items that have been opened (for safety reasons)
  • Custom or special-order products
  • Items marked as “Final Sale” or “Non-Returnable”

How to Start a Return

  1. Contact us at admin@rokdeal.com with your order number
  2. We will provide you with return instructions and a Return Authorization (RA) number
  3. Ship the item back to us with the RA number clearly marked on the package
  4. Returns without an RA number may be refused or delayed

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error
  • You are responsible for return shipping costs unless the item arrived damaged or defective
  • Refunds may take an additional 3-5 business days to appear on your statement

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at admin@rokdeal.com
  2. Include photos of the damage and your order number
  3. We will arrange a replacement or full refund at no additional cost to you

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Cancellations

  • Orders can be cancelled within 24 hours of placing the order
  • Once an order has shipped, it cannot be cancelled and must be returned

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: admin@rokdeal.com Phone: (619) 569-0676 Address: 520 S Mollison Ave, Apt 222, El Cajon, CA 92020